I realized last week that I needed new business cards. I had our admin assistant work on getting me a new set of business cards.  Last time, she worked some through FedEx Kinko's and it worked out fairly well.  This time, not so much.  First off, they wanted to redesign the cards, second they increased the font sizes of the text, third, they redid our graphic.  By the time I received them at 11:30 pm on Friday night, it was a disaster.  I refused to take them on my business trip.  They looked like they had been designed by the neighbor's kid that was 20/200 nearsighted.  The result is very unprofessional looking.  I had our admin assistant go to complain this week while I was gone.  FedEx Kinko's refused to redo the work, admit anything was wrong with the cards, or to do anything to resolve the situation.  What a bunch of losers.  This was a really piss poor job.  I'm never going to have them print anything that I can't control 100% again.  I have made mistakes in the past and I've worked with customers to resolve these issues. FedEx Kinko's has not done so in this situation and I am very disappointed.